Built for conversations where something is on the line
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Built for every conversation that matters
With Swiftner, you get a workflow for your entire sales cycle. From onboarding new reps and preparing for meetings, to closing deals and reviewing what worked.
Insights from your very first call. For sales and support teams on the phone every day.
Lift the whole team with the habits of your best reps
Coach larger teams without listening through every call. Find out what your top reps do differently, and spot the reps who are struggling.
Validate calls for potential sale
Get quality control on every call, not a random sample. See instantly which calls delivered, without a full-time QA listening through every recording.
Onboard new reps in record time
New reps train in Practice Mode before their first real call. Assign drills and practice sets based on your own calls, without running each session yourself.
Self-learning knowledge base
Keeping a knowledge base up to date is hard work. Add what you know once, and Swiftner suggests updates from the questions your calls and meetings raise.
Prepare for the meetings that matter. For anyone who leads or takes part in them.
Walk into every meeting prepared
Write the agenda where you take notes, and pick up where your last meeting ended. Search your knowledge base without leaving the document.
Become a rockstar meeting leader
Get a summary of what's been agreed so far, while there's still time to settle what's open. Look up an answer, note a to-do or get a coaching tip, each with a single key press.
Your notes, backed by the transcript
Write down what matters to you, while the transcript keeps the full record in the background. The summary builds on both, and your own notes stay as you wrote them.
Get better with every meeting
Share what you learn with the team through the Swiftner Sales knowledge base. Swiftner's coaching shows you what to do differently in your next meeting.
…and everything in between
Knowledge base
Products, prices and arguments per customer and campaign. Every rep says the right thing, and Swiftner suggests updates as you go.
Instructions
Tell Swiftner what matters in your conversations. The coaching follows your instructions, so it fits how your team works.
Checklists
Add what a good call should cover. Swiftner ticks it off during the call, so the rep can focus on the customer.
Templates
Summary and email templates, so every follow-up looks the way your team wants it to.
Reports
Numbers and trends for the team and each rep, over time. Ask for a 1:1 brief or a report, and get the Weekly Report by email.
Meeting prep
Your agenda, notes from last time and what's still open, in one document before you join.
Summaries
A summary after every call and meeting, with next steps. Edit it before it goes anywhere.
Workspaces
Separate teams, products or campaigns, each with its own instructions.
Coaching
Coaching based on your own calls and instructions. One thing to do better next time, compared with yourself.
Support
Built for customer service too. The same coaching, checklists and overview for the team lead.
Practice mode
New reps practice on realistic scenarios before their first real call.
Sales frameworks
SPIN, BANT, MEDDPICC and more, plus one made for support. Add your own, or skip frameworks altogether.
How does it work?
Add your instructions
Upload what your team knows, and tell Swiftner how you want conversations to go. It works from the first call, even if you skip this step.
Talk as usual
Sales runs in the background of your calls, and Meetings sits next to your video meetings. Both stay quiet until you need them.
Get better between them
The team lead sees what works across the team. You get a summary, next steps and one thing to try next time.
Unify your whole stack
Sales works wherever you call in the browser, and Meetings next to any video meeting. Connect your phone system and CRM, and it all works together.
View all integrations
LeadDesk
Everything is stored and processed in the EU
Swiftner is built in Norway, and your data stays in Europe. We store the transcript, not the audio. The rest is settings you control yourself.
EU-hosted
Servers in Germany, storage in Finland, and a separate database for every customer. Nothing is shipped across the Atlantic.
Transcript, not audio
The call is written down while it happens. The recording never reaches our storage. No emotion analysis, no voice recognition.
Never used for training
Your calls never train AI models. Analysis runs on EU endpoints, and moving it takes an active confirmation from you.
GDPR by default
The strict settings are on from the start. Adjust retention, PII filtering and whose voice is captured to your own standard, and every change is logged.
How H&H doubled their sales in 30 days using Swiftner
“Swiftner is a fantastic product, backed by capable people. A MUST for any call center.”
Joachim Haugen, IT and Training Manager, H&H Gruppen
Learn more
Frequently asked questions
What's the difference between Sales and Meetings?
Sales is for teams on calls every day, in sales or support. Team leads get insight across the calls, and reps get feedback after each one. Meetings is a desktop app for your own video meetings: prep before, notes during, follow-up after.
Can I use both?
Yes. They share the same knowledge base, so what you add once works in both.
Is live coaching still available?
Yes. You switch it on in the Extension when you want it. It no longer runs on every call by default.
Who is Swiftner for?
Swiftner suits teams who talk to customers by phone or video, in sales and in customer service. A workspace is set up as either B2B sales, B2C sales or support, and the coaching adapts accordingly.
What do others use Swiftner for?
Five uses come up again and again:
Standardise onboarding. Set up a series of drills new hires work through in practice mode before they call for real, and let live coaching carry them through the first weeks.
Qualify leads and book meetings. The team quickly sees which calls hold a real sale, and which ones are fine to let go, so the time goes to the right customers.
Increase sales. Everyone gets coaching on every call, and the habits of your best reps become how the whole team works.
Get structure from a sales framework. A built-in framework keeps the call on track, and the summary is written straight into your CRM.
Deliver better customer service. The Knowledge Base has the answers while the customer waits, before, during and after the call. Swiftner keeps it current with the questions people actually ask.
Which apps can I integrate with Swiftner?
LeadDesk, Nextcom and Aircall pull the calls in automatically. HubSpot adds customer data and writes the summary back, and Pipedrive is on the roadmap. Brønnøysundregistrene and VIES look up company data before the call. If you use something else, you connect through Zapier, n8n or our API.
Which stages of the sales process can Swiftner help with?
Before, during and after the call. Beforehand the rep practises against an AI customer in practice mode and looks up what she needs in the Knowledge Base. You could set up a series of drills for new hires being onboarded, for instance. During the call she gets coaching in real time, and the checklist is ticked off while she talks. Afterwards comes the summary, the metrics and one concrete thing to take forward, and the CRM is updated. Meeting prep is coming soon.
Where is our data stored?
In Europe. Servers and database sit with Hetzner in Falkenstein in Germany, across two data centres. Transcription runs on EU endpoints, and the AI analysis on the EU multi-region endpoint. Uploaded recordings sit in Google Cloud in Finland. Every customer has their own isolated database schema. One exception: voice practice runs in the US, and only the rep's own practice audio is sent there, never customer calls.
What about privacy and the GDPR?
You set the privacy standard yourself in Swiftner's settings: where the AI analysis runs, how long calls and audio are kept, and who processes data on your behalf. The EU is the default. You can turn on seller-only recording, and then the customer's audio is never captured. Swiftner doesn't read emotion from anyone's voice, which is prohibited in the workplace under the EU AI Act, and it doesn't identify anyone by voice. Your calls are never used to train AI models. If you need to show this to someone else, you download a dated summary as a PDF.
Calls aren't recorded. The audio is processed while the call is happening and is never written to storage. What we keep is the transcript. Audio sits with us only when you upload it yourself, or when a recording is pulled in from LeadDesk. If you use Nextcom or Aircall, the recording stays in your own system and we only hold a link to it.
A nightly job deletes calls older than the window you have set, along with the transcript, the analysis and any recordings. Set no window and we keep your calls until you do.
At the end of the contract we delete everything and give you written confirmation.
If you have particular privacy requirements, we are glad to help you meet them.
How can I use it alongside our existing tools?
Swiftner sits on top of the phone system and the CRM you already use: the calls are pulled in from there, and the summary is written back to the customer record afterwards. If you have no integration, you use our app, which transcribes the calls and gives you the same insight.
Why choose Swiftner over the big players?
We coach before, during and after the call, not only afterwards. That gives the rep time to act on the advice while it still counts. We're also a more affordable option than many of the others.
We're based in Europe and we follow the GDPR.
Can I try Swiftner for free?
Yes. 30 days with full access to Offline and two Live seats included. At the end you get a report on what Swiftner found in your own calls. It is yours whatever you decide.
Getting started isn't hard. Sign up on the website and log in. Connect your calls, and we'll show you what we find. You don't have to set up workspaces, checklists or knowledge first, though we recommend it to see the coaching at its best. If anyone wants coaching in real time, they install our browser extension. A desktop app is in development.
If you'd like help with onboarding, just get in touch.
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