Roadmap

Practice mode (beta)

• Train new reps against an AI customer before they make a real call

• Set up a drill from a single sentence or use our ready-made templates

• Get suggested drills based on questions customers keep asking

• Set up practice sets for onboarding reps and follow their progress

A knowledge base that tells you what's missing

• Add knowledge: paste a link, drop a file or type an answer

• Use one or more workspaces to sort your knowledge

• When a customer raises an objection, your stored response shows up during the call

• Questions from calls with no confident answer are suggested for the knowledge base

For managers and admins

• Create reports using our new Dashboards (beta): build your own, pick any date range, choose who can see them and download them as a PDF

• Create user accounts without an email address, one by one or in bulk

• Choose to keep AI processing inside the EU, and set how long call data is stored

Under the hood

• Live advice shows up faster during calls

• Call detection now works on any dialer

• You get a heads-up if the customer's audio drops mid-call

Get started on your own

• New customers can now sign up without waiting for manual setup from our team

• Billing is live: pay per seat and manage your subscription directly from the admin panel

• Admins see a live seat count at all times

Integrations

• HubSpot: call summaries, coaching outcomes, and buying-interest scores sync automatically to your contacts and deals

• Aircall is now fully supported, installable from the Aircall marketplace

• Connect Swiftner to any automation tool via n8n or Zapier

• Nextcom now tracks connection results and order outcomes per call, with missed calls from the last 30 days backfilled

Track buying intent

• A buying-interest score replaces sentiment: it tracks how close a prospect is to committing, shows up in your CRM notes, and feeds a new closing-rate report

• Score calls against your sales framework with ready-made scorecard templates

For managers

• Build named views in the call table and choose which columns to show

• Call feedback on the home screen is grouped by theme, with recurring patterns across the team highlighted

• Listen to calls directly in the dashboard

• Ask questions across your call library and get instant answers

Under the hood

• Faster and more reliable AI processing

• Transcript quality improved: audio echo is stripped before analysis

• Better stability for LeadDesk, Nextcom, and Aircall

We've been busy since May building new integrations, richer call prep, and more coaching flexibility.

New integrations

• LeadDesk is now fully supported, with live coaching and call prep on par with Nextcom

• Nextcom is updated

• Aircall and Hubspot join the lineup

• Pull company information from BRREG (Norwegian business registry) and/or VIAT (EU)

• Two new integrations to prep the call: Talking points and Company news

Smarter prep before every call

• Company data now shows up in your prep card: company overview, SPIN strategy, and talking points

• No CRM? You can look up any company manually before a call

• The prep chat knows who you're about to dial

Coaching your way

• Admins can now choose a sales framework per workspace: SPIN, AIDA, MEDDPICC, PAS, BANT, or 4P

• Coaching follows the framework you've set

Under the hood

• Faster AI models in production

• Web search is back in chat

• If you're on an old extension version, you'll get a soft nudge to update

Guten Tag, Germany! 🇩🇪 Welcome aboard.

Swiftner now supports German in the UI and during coaching. We've also spent a lot of time getting the right amount of coaching to your sales reps during calls. Less noise, more helpful tips. Because you're worth it!

• We've cleaned up the sidebar in the Dashboard. Admins, this one's for you.

• We've tweaked the amount of coaching your sales reps receive. Don't worry, you can still adjust the level for each user. The feedback now lands closer to what actually happened on the call.

• Swiftner now supports German.

• Conditional checklists are here. Swiftner picks up which product you're talking about and serves up the checklist for that situation.

• Scoring improvements. Closer to how the call actually went.

A long list of fixes that we think make a real difference to your everyday live coaching.

Most performance issues show up in the data long before a manager notices them. Swiftner now picks this up continuously and places a short summary at the top of your dashboard when something is worth a look.

What triggers an alert?

• A rep who's more than 20% off from the rest of the team

• A noticeable drop — more than 20% below their own average over recent calls

• No calls logged today, when there were calls yesterday

• A red flag from the call itself, like a dissatisfied customer or a conversation that went off track

Finding out a week too late is a week of missed opportunities. Hourly checks mean you can act the same day.

Choose any seller on the calls page to open a full coaching view — wins, trends, focus areas, and recent activity. No tab switching, no losing your place.

Coaching used to mean leaving the calls page to check the dashboard. Now it's one click away, right where you already are.

What's inside

• Trend indicator: immediately shows whether the rep is on an upward or downward trajectory, so you know the tone before you say anything

• Wins and streaks: personal bests, active streaks, and team percentile badges pulled automatically from recent calls

• Performance metrics: ten metrics per call, each with a trend chart, a team badge, and a tooltip showing best, worst, and last-call delta

• Weekly focus: the metric the rep is actively working on this week, so the conversation stays anchored

• Coaching moments: AI-identified moments from recent calls, timestamped and linked directly to the exact second in the transcript

• Recent calls: a quick overview of the rep's latest activity

The full picture is right there immediately after a call, while it's still fresh.

HUD Extension (browser extension)

• A complete redesign of the live call experience

• Coaching presented in a clearer, more focused way

• New: Weekly Focus. Admins can choose one metric to improve — or let Swiftner suggest where the team should focus

• Metrics are now more visible, both during and after calls

HUD (admin app)

• Redesigned coaching experience with clearer structure and better flow

• New Home view with quick access to top performers and weekly team trends

• Individual user pages with highlights and concrete improvement suggestions

• Sortable leaderboard

• Upload calls (admins)

• Hourly feedback with alerts

• A range of small UI improvements for a calmer, more focused workday

New subscription plans

We’ve also made it easier to get started — and easier to choose the right plan:

• Light: A more affordable option with fewer features and post-call coaching only

• Pro: Full access with live coaching and a 30-day free trial

• Enterprise: For teams with unique needs, on-premise solutions, and custom integrations

This is just the beginning. We’ll keep building — step by step — with a clear focus on better coaching and less friction in everyday work.