Most performance issues show up in the data long before a manager notices them. Swiftner now picks this up continuously and places a short summary at the top of your dashboard when something is worth a look.
What triggers an alert?
A rep who's more than 20% off from the rest of the team
A noticeable drop — more than 20% below their own average over recent calls
No calls logged today, when there were calls yesterday
A red flag from the call itself, like a dissatisfied customer or a conversation that went off track
Finding out a week too late is a week of missed opportunities. Hourly checks mean you can act the same day.