Aircall runs the calls. Swiftner coaches them while they are still happening.
Connect your Aircall workspace once. From then on every call your reps take in the Aircall web phone is coached live, with the checklist for that playbook, the objection they just walked past and the thing they still have to ask, and it comes back scored.
For the rep: the customer's history is on screen before you have finished saying hello, and the nudge arrives during the call instead of in a review three weeks later.
For the manager: the summary, the coaching and the interest verdict are posted onto the Aircall call itself, tagged, next to the recording the team already listens to. Nobody signs into a second tool to find out how a call went.
Aircall teams map to Swiftner workspaces, so every call is measured against the right playbook. And a call the extension missed is picked up from its Aircall recording and analysed anyway.